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Terms and Conditions

These terms and conditions represent a formal "contract" agreement between Pioneers Solutions and EDU STEP UP users.

Before you use EDU STEP UP, you must agree to this contract and its terms and conditions, and accordingly you must not use the system if you do not agree with the terms and conditions of this contract.

Pioneers Solutions reserves the right to amend or change these terms and conditions without prior notice, and it is your responsibility as a user of the Edu Step Up school management system to periodically review the terms and conditions of use for updates to these terms and conditions, and we hope to review our privacy policy to learn more about how Pioneers Solutions uses the information provided to us by Edu Step Up users.

eligibility for services

recognizes and guarantees (you admit )the following :

undertakings and indemnities

you recognizes and guarantees (you admit )the following :

scope of licence (Licence Scope):

Pioneers Solutions gives you a non-exclusive, non-transferable, non-waiverable, non-waiverable, sub-licensable and non-reusable license for Edu Step Up and use it only for personal purpose and to operate in accordance with this contract, so you must:

Intellectual property rights

All intellectual property rights of this software and all related or appearing material (including any content you submit or include) are the property of Pioneers Solutions. You must not reproduce or allow anyone for any reason to use or reproduce the software or any other brand names that appear in the program.


Pioneers Solutions reserves the right to charge new fees for the use of the system and technical support. If Pioneers Solutions decides to charge new fees, you will be informed and you will be allowed to continue or terminate the contract.
Pioneers Solutions may modify or update prices from time to time, It is your responsibility to stay informed about the current prices of Edu Step Up provided through the Prices page and can be accessed through the home page or by contacting us.
You must pay for the program to Pioneers Solutions bank transfers to our account As soon as the service is provided to you. You are solely responsible for paying all fees on time and acknowledge that any payment cannot be refunded.By agreeing to the user's terms, you agree that you are entitled to the Edu Step Up school management system, and that failure to pay your dues entails blocking your use of the system and the data stored on it.
If you do not pay for the contracted software, Pioneers Solutions will give you a maximum repayment period of 30 days before you block your use of the software and the data stored on it, provided that this time limit is billed by Pioneers Solutions and paid by you as a user.


By agreeing to the user's terms and use of the program , you agree to defend Pioneers Solutions, its subsidiaries, licensees, and all of its officials, directors, other employees, lawyers and agents, and not to harm them and to absolve them of any claims, costs, damages, losses, liabilities and expenses (Including fees and lawyer costs) that arise from or relate to:

legal liability

Information, recommendations, services, programs or any of them provided to you on or through the website and service are for general information purposes only and do not represent any advice. Pioneers Solutions will keep the site, service and contents as healthy(authenticity ) and up-to-date as possible.
Pioneers Solutions is not responsible for any damage caused by the use or inability to use the site or , including damage caused by malware or viruses.
It is also not responsible for the incorrectoror or incompleteness of the information or website, unless the damage is the result of intentional misconduct or gross negligence on the part of Pioneers solutions.
Pioneers Solutions is not responsible for any damages resulting from the use or inability to use electronic communication sought by the website or with the Company's services and programs, including, but not limited to, damages resulting from the non-delivery of electronic communications, delays in delivery, interception, manipulation of electronic communications by third parties or by computer software used for electronic communications, virus transmission, transmission of viruses.
Pioneers Solutions strives to provide its electronic services as much as possible throughout the year, 24 hours a day, 7 days a week, and in any case, it does not guarantee pioneers Solutions fully operational throughout the year, and that there will be stops for maintenance, periodic update or addition of new features to our services and programs.

Services Amendment

Pioneers Solutions reserves the right, by its own volition, to:

Limits of liability

Pioneers Solutions does not provide any guarantees, clear or implied, for software, all of which are provided "as they are". Pioneers Solutions clearly disclaims its liability, as far as possible, in accordance with the law, of all safeguards, including, and not limited to: purpose-appropriate guarantees, appropriate to specific specifications and markets, and the viability of property rights for sale, and Pioneers Solutions does not guarantee the accuracy, content, timing of software or results that the software user may or may not receive. Pioneers Solutions, its agents, licensees, or affiliates, or affiliates will in no way be liable for direct or indirect damages, sanctions, special damages, incidental or consequential damages, including but not limited to: damages resulting from loss of profits, business disruption, loss of business information or other financial losses resulting directly or indirectly from access and use of software (or failure to use them) or reliance on them.
In any case(Anyway), by agreeing to these user terms, you acknowledge that Pioneers Solutions' responsibility to retain data for the length of time you use the software, and that Pioneers Solutions has the right to delete this data entirely and dispose of it in the manner that Pioneers Solutions deems appropriate.


You acknowledge that you are solely responsible for the privacy of the software, and you are solely responsible for its use by anyone else using your account user name, password, software serial, or your access warrants. You agree to notify Pioneers Solutions if you become aware of any loss, theft, unauthorized use of any password, username, IP address, or other software access methods.

Dealings with others:

While using the website and software, links to third-party-owned websites may be provided from time to time in order to communicate with third parties, purchase products or services from them, or participate in their promotions, which move you out of the site, which is beyond pioneers Solutions' control.
While using the website, you may email, purchase goods or services, or participate in promotions from service providers, advertisers or sponsors that display their goods or services via a link on the website or through the Service. These links take you out of position and are beyond pioneers Solutions' control. The websites you can link to have independent terms and conditions as well as an independent privacy policy. Pioneers Solutions assumes no responsibility for the content and activities of these websites and cannot be held accountable for them. Therefore, you take the full risk of visiting or entering those sites.
Please note that these other sites may send their cookies to users, collect their data or request personal information, so we recommend that you check the terms of use (Legal Agreement) or privacy policies on those sites before using them.

Duration and termination of the contract

The contract between you and Pioneers Solutions is indefinite. You have the right to terminate the contract by discontinuing the use of our software.
Pioneers Solutions has the right to terminate the contract with immediate effect at any time (by disabling your use of the software), if you do any of the following:

Pioneers Solutions is also not obliged to send prior notice of termination of the contract.

One or more judgments are invalid

The nullity of any of the terms of the user's terms does not affect the validity of the other provisions contained in it.
In the event that there is any invalid provision in the applicable terms of the user or an unacceptable provision in certain circumstances in accordance with the criteria of reasonableness and justice only to this extent, it shall act in its place between the parties by virtue of which is acceptable to all circumstances and conforms to the provisions of the invalid condition as far as possible, taking into account the content and purpose of the user's requirements.

Modify the service and user conditions

Pioneers Solutions reserves the right, at its sole discretion, to amend or replace any of the relevant user conditions, or to change, suspend or discontinue the service or software (including but not limited to any feature, database or content) at any time, by posting a notification on the site or by sending you a notification by telephone or email. Pioneers Solutions may also place certain features and services or limit your access to parts of the software in part or in full without notice or responsibility.


Pioneers Solutions may send a notification by sending a public notification of the program, by sending an email to your postal address registered in Pioneers Solutions account information, by mail at your registered address with Pioneers Solutions account information, or by telephone on the phone number registered with Pioneers Solutions.

Applicable law and dispute resolution

The applicable user terms and applies to the settlement of any dispute, claim or dispute arising as a result of the applicable terms of the user or related to it or any violation of it, termination, execution, interpretation or validity or the use of the site or any extension of our services and programs, to the laws and regulations applicable in the Arab Republic of Egypt and interpreted accordingly.

To get in touch with us ( Contact Us )

If you have any questions about these user terms and conditions, service and software practices, or any other transactions, you can contact us through: